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Security & Compliance

Documented controls. Verifiable on request.

Mountain Group operates with a documented Information Security Policy, annual training, and controls proportionate to our size — not just claims.

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Data Security
Candidate data lives in the platform. Mountain Group personnel do not download, print, or store background reports outside the system.
  • Full-disk encryption on all company devices
  • No sensitive candidate data stored locally
  • Anti-malware and current OS updates required
  • Company-controlled devices only
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Training & Background Checks
All personnel complete background checks and security training before any system access is granted.
  • Annual security & privacy
  • FCRA training
  • Platform client training required
  • Pre-access background checks for all staff
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Incident Response
Any suspected incident reported internally within 1 hour. Clients notified within 24 hours of any actual or suspected unauthorized access.
  • Documented incident response procedure
  • 24-hour client notification commitment
  • Incident records retained 3+ years
  • Outside forensic support where warranted
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Regulatory Compliance
Background checks initiated only for permissible purposes after written candidate authorization, in full compliance with consumer reporting law.
  • Standalone written disclosure required first
  • Candidate enters own sensitive identifiers
  • Adverse action procedures followed
  • US leadership oversight + outside counsel
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Documentation & Insurance
Full Information Security Policy, training records, and insurance certificates available upon request.
  • Cyber/privacy liability coverage
  • Professional liability / E&O coverage
  • Will cooperate with client security reviews
  • Annual policy review cycle
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Access Controls
Workspace with enforced 2-Step Verification. Every user has a unique named account — no shared credentials, ever.
  • Named user IDs (firstname@mountainrecruiting.com)
  • MFA enforced via Admin Console
  • Access revoked same-day on departure
  • Monthly documented access reviews
Mountain Group LLC is not affiliated with, endorsed by, approved by, or sponsored by Federal Express Corporation, FedEx Ground, or Amazon. These names are referenced solely to describe the type of clients we serve.
Request Our Security Policy Privacy Policy
Frequently Asked Questions

Everything you need to know

Can't find your answer? Reach us directly and we'll respond within one business day.

Ask a Question
What exactly does Mountain Group do?
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We run your complete driver sourcing and qualification pipeline. We post and optimize job ads on Indeed (using your account or ours), screen every applicant by phone, send qualified candidates the First Advantage background check link, and then manage drug test and physical exam scheduling through to completion. You only see candidates who are fully cleared and ready to hire — your part is the road test and the decision.

How is Mountain Group different from a staffing agency?
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We're a recruiting operations partner, not a staffing agency. We charge a flat monthly fee and support your entire recruiting workflow. The drivers work for you. Unlike generic recruiters, we specialize exclusively in service provider operations — the compliance requirements, timelines, and what makes a driver actually stick.

How long does it take to get my first hire-ready candidate?
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Expect 12–14 days from kickoff to your first fully cleared candidate. The timeline breaks down as: Days 1–3 for ad creation, approval, and initial screening calls; Days 4–8 for background check processing; Days 9–13 for drug test and physical completion. We can share a candidate's contact info as soon as they've gone for their drug test appointment — before results are back — so you can start the conversation while processing finishes.

Do you handle the background check, or does the candidate?
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We initiate the profile using only name and contact info. The candidate completes everything else directly in the platform's secure portal — including all disclosures, authorization, and their own sensitive identifiers. We never handle SSNs or dates of birth.

What does the flat monthly fee include?
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Our flat monthly rate per station covers custom job descriptions, all major job board posting, phone screening, interview scheduling, background check ordering and monitoring, drug test and physical ordering, candidate follow-up through full clearance, and monthly KPI reporting. Drug test and physical costs are billed at cost by the testing provider — we don't mark them up. Contact us for current pricing.

Can I pause the service and restart when I need drivers again?
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Yes — month-to-month, pause anytime, no penalties. When you pause, we can continue monitoring incoming leads for a short window and keep ads running at a low level if you want. When you restart, expect about 12 days to rebuild an active pipeline from scratch. Our most successful clients keep the service running continuously even in slower months — because the goal is building a bench of pre-screened candidates, so when a driver quits tomorrow you're not starting from zero. Volume arrangements are available for multi-station operators.

Where is your team located?
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Mountain Group is headquartered in the United States, and that's where our leadership and core team operate. We also run a dedicated back-office support team in India that keeps our recruiting pipeline moving around the clock — so your candidates are being worked 24 hours a day, not just during US business hours. All personnel use named accounts with enforced MFA on company-controlled encrypted devices.

What kind of candidates do you screen in — and who do you filter out?
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We specifically look for candidates with backgrounds in hard physical work — warehouse workers, laborers, roofers, firefighters, plumbers, HVAC technicians, movers, and construction workers. People who already know what a tough day on their feet feels like. During every phone screen we're upfront about what the job demands: bending and lifting hundreds of times a day, driving a large vehicle in all weather, a physically intense pace. Candidates who can't commit to that don't advance. We actively filter out desk workers, chefs, cooks, and bus drivers — backgrounds that don't translate to FedEx P&D delivery. Our job is to send you people who can actually do the work, not just fill a slot.

How many applicants actually make it through to hire-ready?
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The funnel is tighter than most operators expect — and that's intentional. On average: out of 20 applicants, roughly 10–12 are worth calling. Of those, we send about 10 the First Advantage background check link. Around 6 will complete it. Of those 6, typically 2–3 will clear the drug test and physical and be fully hire-ready. This is exactly why we follow up with each candidate a minimum of 12 times — to push as many qualified people through the funnel as possible and reduce drop-off at every stage.

How proactively do you follow up with candidates?
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We follow up with each candidate a minimum of 12 times — to make sure they complete the background check form, show up to their drug test and physical, and get answers to any questions along the way. If a profile gets stuck inside First Advantage, we contact First Advantage directly on your behalf to resolve it. If a candidate has questions while filling out their forms, we walk them through it. You never have to chase a candidate or troubleshoot a stuck file yourself.